One of my favorite Mobility for U® stories involves two Gulf War Veterans. I received a call from a young woman in California who needed to rent one of our Mobility for U® wheelchair accessible vans for a week. She and her husband were coming to St. Louis to visit some friends. The arrangements were finalized, and I agreed to pick them up at Lambert International Airport on their arrival date. I met them at the baggage claim area and immediately recognized her husband, who was in an electric wheelchair. Standing next to him was a woman with artificial legs. I approached the couple, introduced myself, helped them with their luggage and escorted them to our van. I asked the woman if she would be driving the van and, to my amazement, she said, “yes”. When we reached the vehicle, she produced a set of removable hand controls, from her luggage and skillfully attached them to the brake and accelerator pedals. When she finished, she jumped into the driver’s seat and took control of the vehicle. She proceeded to tell me that she met her husband in a military hospital in Iraq, where they were both injured in the line of duty. They started a relationship and tied the knot 6 months later. Now they care for each other. It was a very memorable and humbling moment for me to witness a true love story.
Several years ago, I donated one of our Mobility for U® vans to shuttle veterans with special needs from the parking lot of the Chesterfield Air Show to the air show venue, I was fortunate enough to do the driving! It was one of the most inspiring days of my life. These men and women kept thanking me for my service. All I wanted to do was show them that we appreciated the sacrifices that they had made serving our country. I feel that we as a country don’t do enough for our veterans, so with that said next time you see a veteran please thank them for their service.
Maintaining family connections is life sustaining to someone who has limited mobility. Your service made it possible for our special needs family members to visit elderly Aunts and Uncles on December 26th. with the entire family. Challenging health issues forced us to change and adapt plans. The Angels lead us to you. We were blessed to visit our Dear Ones aged 103, 97, 91, 89 and 87.
A heartfelt thank you.
It’s not every day that you come across an individual like Mike Flotken and a company like Mobility for U. Mike not only exceeds your expectations, but also gives you the peace of mind and reassurance that you don’t know you need until that moment arrives. I contacted Mike on very short notice to transport my aunt who suffers from Alzheimer’s and a recent fall; I asked Mike to transport my aunt from a St. Louis hospital to a nearby assisted living facility. Mike went above and beyond to make sure that my aunt was properly taken care of and comfortable. Mike made sure that a wheelchair was ready for her a day in advance and he even personally drove my dad from the hospital to the assisted living home just to make sure everyone was transported safely and EASILY! I cannot say enough nice things about Mike. He is true to his mission, his passion and oversees every client experience. Mike and Mobility for U is the flagship of transportation services for our loved ones.
Did you know that Mobility for U® provides complete concierge service? As a member of the St. Louis Concierge Association, it is my privilege to be in touch with all of the major accessible hotels and restaurants. We recently had a request from a family from Idaho whose son needed medical treatment in St. Louis and had no idea what to do, where to stay, or how to get around our city. We picked them up at the airport, placed them in an accessible hotel near their hospital, and advised them on various St. Louis attractions. They rented a Mobility for U® van for three weeks. The father was a HUGE baseball fan, and with a call to Cardinal Care, they enjoyed four box seats to a St. Louis Cardinal’s Game. They were thrilled!
Mobility for U® partners with all the major St. Louis Hospitals and International medical referral groups. We found out about a devastating disease called Selective Dorsal Rhizotomy (SDR), a form of Cerebral Palsy. We were contacted by an English family who had two daughters stricken with this disease and were planning a trip to the world-famous St. Louis Children’s Hospital where the two girls could receive surgical relief from this condition. They needed to be picked up at the airport and rent a van for their four week stay in St. Louis. Mobility for U® was up for the challenge! The family arrived in St. Louis and their operations were incredibly successful! After about three weeks, my wife and I had a dinner party at our home to celebrate and offer them a taste of a home cooked meal instead of hospital or hotel food. Then we took them to Ted Drewes for dessert and an original taste of St. Louis. We remain friends with them to this day and correspond with them regularly.
Last summer, a St. Louis family wanted to transport their 82-year-old, wheelchair bound grandmother from her Minneapolis home to a new permanent residence in St. Louis. Grandmother couldn’t fly because she had to position her legs out straight in front of her. The family initially contacted an air ambulance service and Mobility for U® provided the family with complete transportation service for 30% of the cost of hiring an air ambulance! They called Mobility for U® and we were up to the challenge. We sent two caregivers and one of our vans to Minneapolis and safely brought grandmother to St. Louis for thousands of dollars less than using an ambulance service and this included the hotel for the caregivers in Minneapolis, meals, gas—everything. The family was ecstatic!
One of my favorite stories—a family, who is now a member of our family of customers, really wanted their 92-year-old grandmother and grandfather to attend their daughter’s wedding and could not figure out how to transport them to the celebration. Both granddad and grandma were in electric wheelchairs and would not only needed transportation, but also assistance with personal hygiene and feeding. Our solution—we provided a male caregiver for grandfather, a female caregiver for grandmother and one of our Mobility for U® accessible vans. We picked up our passengers at their assisted living center on Saturday afternoon at 3PM, transported them to the downtown wedding and then to the reception. This allowed the grandparents to attend the entire wedding day and it was easy on the bridal party, too!
The irony of the event was that we originally were scheduled to take grandfather and grandmother back to their assisted living center at 7:30 PM, but they were having so much fun that they closed the reception at 10:00 PM! A great time had by all!
The other night, I received a panic call from one of our family of customers who had to transport his 88-year-old mother to the hospital. He discovered that a local ambulance service would cost $495.00 for the service. So, our client called Mobility for U®, picked up one of our vans at 11:00 PM, drove his mom to the hospital and was only charged $135.00 and he had the van for 24-hour!
It was great meeting you this morning.
On behalf of Mike’s entire family, we thank you for your efforts and kindness.
Ron (St. Louis)